Account Deletion Policy

1. How to Request Account Deletion

• Email: Send an email to: mycause.talal@gmail.com
• Subject line: Use the subject line: "Account Deletion Request".
• Information to include: Provide the registered mobile phone number associated with your Smart Backload account and your account name (if available).

2. Processing Time

Account deletion requests are processed within 7 business days after verification of the request.

3. Data That Will Be Deleted

• Profile: User profile information.
• Contact: Contact details associated with the account.
• Authentication: Authentication data used for login.

4. Data That May Be Retained

Certain records may be retained even after account deletion, where required by law or for compliance and fraud-prevention purposes.

• Transaction records: Transaction and activity records may be retained for legal, regulatory, and fraud-prevention purposes.
• Retention period: Such records may be stored for up to 7 years as required by applicable laws and compliance obligations.

5. Contact

If you have any questions regarding account deletion or how your data is handled, please contact:

Email: mycause.talal@gmail.com